Legal
Terms of Use
Last updated: July 16, 2026
Agreement
These Terms of Use ("Terms") govern your access to and use of the website at cliff.sparkfive.com (the "Site") and any services offered through it. The Site is operated by Sparkfive, Inc., doing business as Cliff ("Cliff," "we," "us," or "our").
Please read these Terms carefully. By accessing or using the Site, you agree to be bound by them. If you do not agree, do not use the Site.
1. Agreement to these Terms
By using the Site, you agree to these Terms, all applicable laws and regulations, and that you are responsible for compliance with any applicable local laws.
If you are an individual using the Site, you must be at least 18 years old. If you are using the Site on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and "you" refers to that entity.
2. Relationship to your customer agreement
The Cliff platform is licensed to businesses under a separate written agreement, such as an order form together with our subscription terms and data processing terms (a "Customer Agreement"). Access to and use of the platform, the fees for it, and the handling of the documents, files, questions, results, and other content that customers and their users submit to or generate within the platform ("Customer Data") are governed by the applicable Customer Agreement, not by these Terms.
If you have entered into a Customer Agreement with us, that agreement controls to the extent it conflicts with these Terms with respect to your use of the platform and your Customer Data. These Terms govern your use of the Site.
3. Changes to these Terms
We may update these Terms from time to time. When we do, we will revise the date above and, where appropriate, provide additional notice. Your continued use of the Site after an update means you accept the revised Terms. If you do not agree to the changes, stop using the Site.
4. Privacy
Our Privacy Policy explains how we handle personal information in connection with the Site and is incorporated into these Terms by reference. By using the Site, you acknowledge that you have read the Privacy Policy.
5. License to use the Site, and our rights
Subject to your compliance with these Terms, we grant you a limited, personal, non-exclusive, non-transferable, revocable right to access and use the Site for its intended purpose.
The Site, its content, and the Cliff and Sparkfive names, logos, and marks are owned by us or our licensors and are protected by intellectual property laws. Except for the limited right granted above, these Terms do not transfer to you any right, title, or interest in the Site or its content. You agree not to remove, alter, or obscure any proprietary notices on the Site.
6. Accounts
Some features may require an account or credentials that we provide. Access to the Cliff platform is provided under a Customer Agreement, and account terms in that agreement apply to platform access. Where you hold any account or credentials, you are responsible for keeping them confidential, for all activity that occurs under them, and for notifying us promptly of any unauthorized use or suspected breach of security. You may not share credentials or let others use them.
7. Acceptable use
You agree not to:
use the Site for any unlawful purpose or in violation of any applicable law or regulation;
copy, reproduce, distribute, republish, or transmit any part of the Site except as expressly permitted;
modify, translate, reverse engineer, decompile, or disassemble any part of the Site or attempt to derive source code;
use any robot, spider, scraper, crawler, or other automated means to access, collect, or monitor the Site or its data,
except that operators of public search engines may index the Site for the purpose of creating publicly available search indices;
frame or mirror any part of the Site, or use meta tags or hidden text using our name or marks, without our written consent;
probe, scan, or test the vulnerability of the Site or any related system, or breach or circumvent any security or authentication measure;
interfere with or disrupt the Site or any related systems or networks, including by introducing viruses, malware, or other harmful code, or by overloading or flooding the Site;
collect or store personal information about other users without their permission;
impersonate any person or entity or misrepresent your affiliation;
use the Site to build or support a competing product or service; or
encourage or assist any third party in doing any of the above.
We are not obligated to monitor use of the Site, but we may do so to operate it, enforce these Terms, and comply with law. We may investigate violations and cooperate with law enforcement.
We are not obligated to monitor use of the Site, but we may do so to operate it, enforce these Terms, and comply with law. We may investigate violations and cooperate with law enforcement.
8. Your content
Any content you provide through the Site itself, such as messages, form submissions, or requests, remains yours. You grant us a limited license to use that content only as needed to respond to you, operate the Site, and provide the services you request, and as described in our Privacy Policy.
Customer Data submitted to or generated within the Cliff platform is addressed by your Customer Agreement, not these Terms. As between you and us, you and your organization retain ownership of your Customer Data. We use Customer Data only to provide and support the platform for your organization under the Customer Agreement, and we do not use Customer Data to train, fine-tune, or improve the foundation models that Cliff relies on. Our commitments regarding Customer Data are set out in the Customer Agreement and data processing terms.
9. Feedback
If you send us feedback, comments, ideas, or suggestions about the Site or our services ("Feedback"), you agree that we may use it without restriction and without any obligation or compensation to you. We will treat Feedback as non-confidential.
10. Cliff outputs and artificial intelligence
Cliff uses artificial intelligence to synthesize information from source documents and to produce results, including citations to the underlying sources. You acknowledge and agree that:
outputs may contain errors, omissions, or inaccuracies, and may not reflect the most current information;
outputs are provided to assist the people who sell and service products, and are not a substitute for professional, technical, or engineering judgment;
you are responsible for reviewing and verifying any output, including against the cited source materials, before relying on it or acting on it; and
we do not warrant the accuracy, completeness, or reliability of any output, and you use outputs at your own risk.
This section applies to any Cliff outputs you encounter through the Site. Outputs generated through the platform under a Customer Agreement are also subject to that agreement.
11. Third-party links and services
The Site may link to third-party websites or resources that we do not control. We provide these links for convenience and are not responsible for the content, products, or services available from them. Your use of any third-party website or resource is at your own risk and subject to that third party's terms.
12. Disclaimer of warranties
THE SITE AND ALL CONTENT AND SERVICES PROVIDED THROUGH IT ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT ANY CONTENT OR OUTPUT IS ACCURATE, COMPLETE, OR RELIABLE.
Some jurisdictions do not allow the exclusion of certain warranties, so some of the above may not apply to you.
13. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS, ARISING OUT OF OR RELATING TO YOUR USE OF OR INABILITY TO USE THE SITE, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE SITE WILL NOT EXCEED ONE HUNDRED DOLLARS ($100). Where you use the Cliff platform under a Customer Agreement, the liability terms of that agreement govern your use of the platform.
Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.
14. Indemnification
You agree to indemnify and hold harmless Sparkfive, Inc. and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or in any way connected with your access to or use of the Site, your content, or your violation of these Terms or any applicable law.
15. Term and termination
These Terms apply while you access or use the Site. We may suspend or terminate your access to the Site at any time, with or without notice, if we believe you have violated these Terms or to protect the Site or other users. Sections 5, 8, 9, and 12 through 17 survive any termination.
16. Governing law and venue
These Terms are governed by the laws of the State of Texas, without regard to its conflict of laws principles. You agree that any dispute arising out of or relating to these Terms or the Site will be brought exclusively in the state or federal courts located in Dallas County, Texas, and you consent to the personal jurisdiction and venue of those courts.
17. General
These Terms, together with the Privacy Policy and, where applicable, your Customer Agreement, are the entire agreement between you and us regarding the Site and supersede any prior understandings on that subject. If any provision is held invalid or unenforceable, it will be enforced to the maximum extent permissible and the remaining provisions will remain in full force and effect. You may not assign or transfer these Terms without our prior written consent, and we may assign them without restriction. Our failure to enforce any provision is not a waiver of it. We are not liable for any delay or failure to perform caused by circumstances beyond our reasonable control. Nothing in these Terms creates any partnership, joint venture, employment, or agency relationship between you and us.
Contact
If you have questions about these Terms, contact us at: legal@getcliff.ai
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