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Capabilities

Overview

How Cliff is built, end to end.

Answers

Ask any product question, get sourced answers in seconds.

Find documents

Reasoned document retrieval across every manual and spec.

Troubleshoot

Guided diagnostics for field and service teams.

Document Management

One source of truth for every asset, across every channel.

Platform

Why Cliff

Control, depth, and expertise that generic AI can't replicate.

AI & data layer

Models, retrieval, and the infrastructure behind every answer.

Trust & security

Your data, your control. Enterprise-grade from day one.

Featured

The platform, in three minutes.

A quick tour of how Cliff trains on your product knowledge and answers every question with citations.

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Find documents

The right document. The right page. In one search.

Stop scrolling through folders. Cliff understands what you're looking for, retrieves the exact document, and points you to the exact page where the answer lives.

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See it in action

Page-level precision

Reasons across formats

Works on PDFs, tables, and diagrams

What documents do we have for the RH-4321-42?

Here is the complete documentation set we have on file for the RH-4321-42:

RH-4321-42 Spec Sheet.pdf

RH-4321-42 Installation Manual.pdf

RH-4321-42 Submittal Drawing.pdf

RH-4321-42 Product Brochure.pdf

Download all (4)

Used by service and engineering teams to surface the right doc, every time

Used by service and engineering teams to surface the right doc, every time

Used by service and engineering teams to surface the right doc, every time

The before

The document existed. Finding it took an hour.

Folder hierarchies built five reorgs ago. Filenames like RH3624_v2_FINAL_USE-THIS.pdf. Search that returns the same 50 results no matter what you type.

Today's search

Open three different drives.

SharePoint, network share, the engineering vault — pick your favorite.

Try four different keywords.

Hope someone named the file the same thing you'd call it.

Open six PDFs to skim.

Ctrl-F your way through 200 pages each. Or 800.

Give up. Email someone.

Wait. Get pointed to the wrong file. Repeat.

Avg. time to find a doc: 20–60 minutes

With Cliff

Describe what you need.

"Install manual for a 4-ton variable speed unit, latest revision." Cliff knows.

Cliff ranks by relevance, not filename.

Cliff reads inside every document and surfaces the ones that actually answer your question.

Jump to the exact page.

Cliff tells you which document, which section, and previews the page before you open it.

Hours back in everyone's day.

Engineers, reps, and techs stop hunting through drives and get back to the work that pays.

Avg. time to find a doc: ~10 seconds

How retrieval works

Cliff reads every document. Then ranks by what's actually relevant.

Traditional search matches words. Cliff understands meaning, context, and product relationships. You get the right document even when you don't know what to type.

Describe it in any words.

Model numbers, plain language, partial memory of what's in the doc — Cliff handles all of it.

Cliff retrieves with reasoning.

Cliff reads everything inside every doc: text, tables, diagrams, figure captions. Then ranks it all by what actually answers your question.

Preview before you open.

See the matching page, the matching paragraph, the matching cell in a spec table — without leaving the search.

What teams find

Every doc your team has ever made, one search away.

From the latest spec to the install guide three revisions ago, Cliff makes your entire document library searchable by meaning.

Service techs

"Wiring diagram for the 2021 RH-3624 condenser fan motor."

Pulled up on a phone. In the truck. In thirty seconds.

Service techs

"Wiring diagram for the 2021 RH-3624 condenser fan motor."

Pulled up on a phone. In the truck. In thirty seconds.

Engineers

"Submittal we sent for the Westwood Tower project in 2023."

Recovered without a company-wide manhunt.

Engineers

"Submittal we sent for the Westwood Tower project in 2023."

Recovered without a company-wide manhunt.

Sales

"Brochure for the new variable speed line, latest version only."

The right asset, never the outdated one.

Sales

"Brochure for the new variable speed line, latest version only."

The right asset, never the outdated one.

Built for technical content

Made for the docs manufacturers actually have.

Reads tables and diagrams.

Spec tables, wiring diagrams, exploded views, dimensional drawings — Cliff doesn't skip the parts that matter.

Reads tables and diagrams.

Spec tables, wiring diagrams, exploded views, dimensional drawings — Cliff doesn't skip the parts that matter.

Knows the latest revision.

Cliff tracks versions, surfaces the current one, and flags anything superseded.

Knows the latest revision.

Cliff tracks versions, surfaces the current one, and flags anything superseded.

Respects your access rules.

Cliff only returns documents the requester is allowed to see. Internal stays internal. Partner stays partner.

Respects your access rules.

Cliff only returns documents the requester is allowed to see. Internal stays internal. Partner stays partner.

Stop hunting through folders. Find any document, instantly.

See how Cliff turns your document library into something your team will actually use.

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The sales and service intelligence platform for manufacturers. Your best engineer, available to every team, 24/7.

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