Product

Solutions

Pricing

Resources

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Capabilities

Overview

How Cliff is built, end to end.

Answers

Ask any product question, get sourced answers in seconds.

Find documents

Reasoned document retrieval across every manual and spec.

Troubleshoot

Guided diagnostics for field and service teams.

Document Management

One source of truth for every asset, across every channel.

Platform

Why Cliff

Control, depth, and expertise that generic AI can't replicate.

AI & data layer

Models, retrieval, and the infrastructure behind every answer.

Trust & security

Your data, your control. Enterprise-grade from day one.

Featured

The platform, in three minutes.

A quick tour of how Cliff trains on your product knowledge and answers every question with citations.

Watch the overview →

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Overview

The Sales and Service

Operating System.

Built on your product knowledge and made to run the work your reps, distributors, and technicians do every day. So every quote moves faster and every service call resolves the first time.

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See it in action

Trained on your products

Sourced answers

Deployed in weeks, not quarters

ONE CLIFF · EVERY SURFACE

SALES

Pull sell sheets for the XR15 and XR17

2 documents ready

XR15-Sell-Sheet.pdf

XR17-Sell-Sheet.pdf

FIELD TECH

Fault E-217

High-pressure lockout

1Check condenser coils
2Verify refrigerant charge
3Inspect fan motor amps

DISTRIBUTOR

Product lookup

HPS-J71-B

SubmittalInstallSpecs

+ 4 more documents

LEADERSHIP — INSIGHTS

Channel activity · 30d

Trending fault

E-217 on RTU-300↑ 84%

Most-pulled doc

RH-4321-42 Submittal218 pulls

Selling and servicing your product is harder than it needs to be.

Manuals on a SharePoint. Specs in PDFs. Tribal knowledge in three engineers' heads. Cliff is the foundation your reps quote from, your techs service from, and your leaders learn from

Today's stack

Knowledge in 7 different systems.

ERP, SharePoint, network drives, Slack, email threads, and a binder in the warehouse.

Answers that take too long, and don't always hold up.

By the time the right one reaches the field, the moment has passed.

Experts as the bottleneck.

The same few engineers answering the same questions over and over.

Slow answers, lost deals.

By the time the right info reaches the field, the moment has passed.

Knowledge surface area: Fragmented

The Cliff platform

One knowledge layer across sales and service.

Every doc, every revision, every product line, working as one.

Answers on demand, sourced every time.

Reps and techs get the right answer with the document it came from.

Expert judgment, available to everyone.

Cliff scales your senior application engineer across the whole channel.

Higher win-rates, first-time fixes.

The entire channel, operating at the level of your best.

Time to expertise: Seconds

How the platform works

Connect. Learn. Work.

Cliff plugs into your existing systems, learns your products deeply, and puts that expertise in the hands of everyone who sells and services them.

Cliff connects to your data, wherever it lives.

ERP systems, SharePoint, cloud file storage, or your own document libraries. Cliff works with the data you already have, or becomes your source of truth.

Cliff knows what your best engineer knows.

Cliff analyzes every document, spec, and revision — and reasons across them the way an engineer would. It traces how parts relate, how designs evolved, and how each answer traces back to its source. The result is that Cliff knows your products as deeply as your senior engineers.

Cliff scales expertise across your revenue and service channels.

Your reps quoting a job, your distributors sizing a bid, your technicians diagnosing a fault. Cliff's expertise reaches every deal and every call.

Who uses Cliff

One platform. Every team that touches your product.

From your engineers to your distributors to the tech on the roof, Cliff gives everyone the same trusted expertise, in the moment they need it.

Internal teams

"What changed between the 2024 and 2025 RH-3624?"

Engineering, sales, and support stay aligned without a meeting.

Internal teams

"What changed between the 2024 and 2025 RH-3624?"

Engineering, sales, and support stay aligned without a meeting.

Channel partners

"What's the install clearance on a 5-ton package unit?"

Reps, distributors, and contractors get expert answers without waiting on your team.

Channel partners

"What's the install clearance on a 5-ton package unit?"

Reps, distributors, and contractors get expert answers without waiting on your team.

End customers

"What's causing the E-4 fault on the RH-3624?"

Service techs resolve more issues on the first visit, without your team on the other end.

End customers

"What's causing the E-4 fault on the RH-3624?"

Service techs resolve more issues on the first visit, without your team on the other end.

Why it works

Cliff is shaped to your product, your rules, and your scale.

Product-aware from day one.

Cliff understands SKUs, model numbers, revisions, and compatibility — not just words on a page.

Product-aware from day one.

Cliff understands SKUs, model numbers, revisions, and compatibility — not just words on a page.

Designed for control.

You decide what Cliff learns, who sees what, and where the guardrails are. Your business rules.

Designed for control.

You decide what Cliff learns, who sees what, and where the guardrails are. Your business rules.

Sourced to the document, every time.

Every answer traces back to the exact page it came from. No hallucination, no guessing.

Sourced to the document, every time.

Every answer traces back to the exact page it came from. No hallucination, no guessing.

Your best expertise, on every deal and call.

Cliff runs across the work your reps, distributors, and technicians do every day. See it in action.

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The sales and service intelligence platform for manufacturers. Your best engineer, available to every team, 24/7.

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