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Capabilities

Overview

How Cliff is built, end to end.

Answers

Ask any product question, get sourced answers in seconds.

Find documents

Reasoned document retrieval across every manual and spec.

Troubleshoot

Guided diagnostics for field and service teams.

Document Management

One source of truth for every asset, across every channel.

Platform

Why Cliff

Control, depth, and expertise that generic AI can't replicate.

AI & data layer

Models, retrieval, and the infrastructure behind every answer.

Trust & security

Your data, your control. Enterprise-grade from day one.

Featured

The platform, in three minutes.

A quick tour of how Cliff trains on your product knowledge and answers every question with citations.

Watch the overview →

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Answers

Product questions answered in seconds.

Your reps, technicians, and distributors ask Cliff about specs, install steps, compatibility, and fault codes. Cliff gives the expert answer, cited to the source.

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See it in action

Cited from your documents

No hallucinations

Trained on your products

Compare the XR15 and XR17 heat pump models for a commercial install.

The XR17 saves an estimated $6,500/year over the XR15 and runs noticeably quieter.

ATTRIBUTE

NORTHWIND XR15

NORTHWIND XR17

SEER

up to 16¹

up to 18²

Sound rating

72 dB¹

68 dB²

Compressor

Single-stage¹

Two-stage²

Best fit

Budget light commercial¹

Mid-range w/ noise limits²

SOURCES

XR15 Product Specifications.pdf¹

XR17 Product Specifications.pdf²

Trusted by manufacturing teams answering thousands of questions every week

Trusted by manufacturing teams answering thousands of questions every week

Trusted by manufacturing teams answering thousands of questions every week

The before

The answer existed. Finding it was the problem.

Before Cliff, getting an answer to a single product question meant a chain of emails, long waits, and skimming hundreds of pages of PDFs hoping the right paragraph was in there somewhere.

Without Cliff

Email someone who might know

A product manager. An engineer. A senior tech. Whoever's still around.

Wait. Sometimes hours, sometimes days.

Meanwhile the customer is waiting. Or the deal is slipping.

Get pointed to a 400-page manual.

"It's in there somewhere… I think."

Skim, ctrl-F, second-guess yourself.

Hope what you found applies to this exact model. Send the answer with a shrug.

Avg. time to answer: 4–24 hours

With Cliff

Ask Cliff in plain language.

"What's the max static pressure on a 4-ton RH unit at 1200 CFM?"

Cliff reasons across every doc.

Manuals, spec sheets, submittals, engineering notes. All of them, instantly.

Get the answer with a citation.

The number, the context, and a link to page 14 of the spec sheet it came from.

Faster quotes. Fewer escalations.

Reps close deals without waiting on engineering. Techs resolve calls without a callback. Expertise scales.

Avg. time to answer: ~6 seconds

How it works

Every answer is grounded in your actual documents.

Cliff doesn't guess. It retrieves the relevant passages from your library, reasons across them, and shows its work, so your team can trust every reply.

Ask in your own words.

"Is the RH-1648 compatible with R-454B?" "What's the torque spec on the blower assembly?" Cliff understands product context.

Cliff retrieves from your library.

Across every manual, spec sheet, install guide, submittal, and engineering note. Even tables and diagrams.

You get an answer with a citation.

The exact passage, the exact document, the exact page. One click to verify. Zero guesswork.

What teams ask

From the spec design to the rooftop. The same answers, instantly.

Sales, service, distribution. Cliff fits the way each role actually works, and the questions they actually ask.

Sales reps

"What's the max external static pressure on the 20-ton air handler at 8,000 CFM?"

Answer the engineer on the spot. Win the spec.

Sales reps

"What's the max external static pressure on the 20-ton air handler at 8,000 CFM?"

Answer the engineer on the spot. Win the spec.

Service techs

"Fault code E7 on a 2022 RH-3624 — what's the diagnostic sequence?"

Resolve on the first visit. No callback.

Service techs

"Fault code E7 on a 2022 RH-3624 — what's the diagnostic sequence?"

Resolve on the first visit. No callback.

Distributors

"Which condensing units are R-454B-compatible and shipping in Q2?"

Self-serve answers. Less load on your team.

Distributors

"Which condensing units are R-454B-compatible and shipping in Q2?"

Self-serve answers. Less load on your team.

Accuracy you can trust

Cliff doesn't guess. It cites.

Sourced, every time.

Every answer comes with the exact document and page it was pulled from. Nothing fabricated. Nothing inferred without a footnote.

Sourced, every time.

Every answer comes with the exact document and page it was pulled from. Nothing fabricated. Nothing inferred without a footnote.

Controlled by you.

You decide what Cliff learns from. Outdated specs are retired, internal-only docs stay internal, and updates flow through automatically.

Controlled by you.

You decide what Cliff learns from. Outdated specs are retired, internal-only docs stay internal, and updates flow through automatically.

Scoped by role.

Distributors see distributor docs. Field techs see install and service. Internal teams see everything. The right answer for the right audience.

Scoped by role.

Distributors see distributor docs. Field techs see install and service. Internal teams see everything. The right answer for the right audience.

The answer, and the proof.

See Cliff answer your team's questions, sourced from your own docs, in seconds.

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The sales and service intelligence platform for manufacturers. Your best engineer, available to every team, 24/7.

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